Frequently Asked Questions, Answered

General Questions

Who’s behind StellarX?

Behind StellarX is OVA, a pioneer in AI-enabled XR software technology development. Our mission is to make immersive experiences accessible to just anybody and everybody; and, step by step, we’re achieving it by perfecting StellarX, our powerful Metaverse Creator. 💪

What can you do with StellarX, exactly?

A more relevant question would be, what can’t you do with StellarX? Sky’s the limit. Build and customize your own virtual Space, create training scenarios, visualize spatialized data, prototype and iterate with interactive designs, simulate life-like situations or venues, conceive mockups, optimize workflows with real-time step-by-step support, learn with hands-on skill-building experiences, collaborate with anyone, from anywhere, at any time… The list goes on and on!

Who can use StellarX?

Anyone, really. That’s kind of our goal. 😉 But, it has proved quite useful in many fields such as Education, Military, Public Safety and Security, Healthcare, Manufacturing, Engineering and Energy, to name a few.

Which XR headsets is StellarX compatible with?

StellarX is compatible with a variety of commercially available VR systems such as HTC Vive, HTC Vive Pro, Windows Mixed Reality, and Oculus Quest & Quest 2. Compatibility is also possible with higher-end headset Varjo XR-1.

Do I absolutely need an XR headset to use StellarX?

Absolutely not! You can experience StellarX from a simple desktop computer. 🖥️

Don’t forget to check the minimum requirements to make sure you’re good to go!

Software updates & evolution

How often is StellarX updated?

We usually push updates at least once every month; sometimes more, sometimes less. Rest assured, we are constantly working to improve our software by releasing new features, updates, and bug fixes. We aim to make Metaverse creation as intuitive and accessible as possible for all individuals, regardless of technical skill-level or ability. ✨

Where can I read about new updates?

We post all of our Release Notes here! 👈

Is it possible to get Early Access to new features?

Yes! If you’d like to join our Early Access Program to participate in user testing sessions and get early access to some of our features, simply fill out this short form, and we’ll add you to our list!

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How can I give feedback on the software?

Our team strives to go above and beyond, and to exceed expectations. As such, StellarX is always improving and we are always happy to hear feedback from our users. Have an idea, suggestion, or comments to share? Simply get in touch with our team at hello@stellarx.ai and we promise to get back to you asap!

Getting started

How does StellarX work?

If you’re wondering how to get started with StellarX, check out our Youtube channel for small tips and tricks, or our Help Desk for more intricate walkthroughs.

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🆘 If you need further assistance though, don’t hesitate to contact us at support@stellarx.ai or to drop a message on our Discord Server! We want to make sure you’re always getting all the help you need.

Where to get StellarX?

StellarX is downloadable for free, right from the Steam store or the Meta Quest store.

If you have specific requests or need a plan for bigger teams, for enterprise, or for academic purposes, simply contact us, and we'll make sure to provide you with something that's perfectly suited to your needs! For more details, check out our various Pricing Plans.

How to install StellarX?

If you wish to install StellarX from the Steam store, simply follow the steps listed in this quick tutorial.

StellarX support

I want to import my 3D assets to StellarX. Which format does it support?

StellarX supports GLB, GLTF, ZIP, OBJ, and FBX assets.

For more information about how to import 3D models to StellarX, check out our Help Desk.

How can I access Shared Spaces?

From your Basecamp, go to the Downloads section, and enter the 8-digit code you’ve been given in the Space Transfer section. Then, when the Space appears, click Download. Voilà, you now have access to a new Shared Space!

How can I join a Multiplayer session in StellarX?

To join a Multiplayer session, you’ll need a Multi code (provided by the person who launched the session), and you’ll also need to download the exact same shared Space as the people you’ll be joining (see How can I access Shared Spaces?). Make sure it’s up to date.

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Select said Space, and click Open Space. Then, choose Multi mode, and enter the code you’ve been given. And, voilà! You’ve now joined a multiplayer session. It’s that simple!

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Please note that the Multiplayer feature is currently only accessible in Play Mode.

How can I add images and text to StellarX?

Currently, you can add this type of content to your Space either by using a 3D asset, the Media Panel (in which you can place videos and media), or the Web Panel.

How can I share my StellarX Spaces?

Sharing Spaces is easy breezy. From your Basecamp, simply select the Space you wish to share. Once the info panel appears to the right, click Create Space Link down in the Space Transfer section. Then, click on the automatically-generated 8-digit link to copy it… and send it to whoever you’d like! And, there you have it! 🔗

Please note that the upload Space feature is only available to Pro users.

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How can I start a Multiplayer session in StellarX?

To start a new Multiplayer session, you first need to share your Space with the people that’ll be joining you (see How can I share my StellarX Spaces?).

Select said Space, and click Open Space. Then, choose Multi mode. Click Start New Session, and you’ll get an auto-generated code. All that’s left to do is to share this code with others, and they’ll be able to join you in your virtual experience! Please note that only Pro users can launch new multiplayer sessions.