In the era of a rocky economy and constrained budgets, Canadian organizations are pressured to offer more services with fewer resources. As private sector organizations rapidly deployed tools to keep up during the pandemic, the public sector seemed to struggle to keep up. Most are facing critical staff shortages; job openings are rising endlessly, while hiring rates remain stagnant. Demand for talent is particularly acute in public service fields such as healthcare, law enforcement, corrections, and education— all of which are highly complex, require specialized training, and are facing enormous changes after the pandemic.
Once in the realm of science fiction, Extended Reality (XR) has quickly matured from experimentation to many industrial applications. Studies and use cases consistently show that it has helped many organizations dramatically upskill workers, streamline processes, cut overall costs, better use data, improve public services, and more. For government agencies facing the brunt of challenges brought on by the pandemic, the potential benefits of XR extend across a wide range of areas.
This article offers insights into how XR technologies like Virtual Reality and Mixed Reality can relieve some of the gaps within the public sector that were widened from the pandemic. Use these ideas to improve employee success and retention, while encouraging public engagement.
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